Hours & Availablity

The EFAP provides face-to-face counselling appointments from Monday to Friday, with early morning and evening appointments offered at most office locations. Appointments can be booked by calling 604-872-4929 or 1-800-505-4929 during regular office hours. Messages can be left anytime on the EFAP’s confidential voicemail system and client calls are returned within 24 hours from Monday to Friday, and within 72 hours over weekends.

For all identified urgent clinical matters, a qualified senior-level local counsellor is available for crisis telephone counselling and consultation 24 hours a day, 7 days a week (response times typically within the hour).

Service Locations

EFAP clients have the opportunity to access counselling at any of our service locations. We have offices conveniently located near the workplaces we serve, with our Core Team therapists located in Metro Vancouver. As well, the EFAP has many partnerships in place with local service providers throughout BC, including the Fraser Valley, the Sunshine Coast, Sea-to-Sky, Vancouver Island, the Okanagan, and the BC Rockies/Interior. For details on all of our service locations, please contact us directly. For your convenience, further information for our Core Team counselling offices is provided below.

  • Vancouver - Main Office

    Fairmont Medical Building, 750 West Broadway, Suite #514

    This is a convenient location with easy bus access and plenty of parking options in the area. The busy lobby environment, extensive pedestrian traffic flow to the building, and our custom designed office space with private waiting rooms and multiple exits helps support client confidentiality. View the map for this office location.

  • Burnaby (near Coquitlam/New Westminster border)

    Lake City Executive Business Centre, 3292 Production Way, Suite #501

    This professional new building is adjacent to the Production Way-University Skytrain and bus loop, on the northeast corner of Production Way and Lougheed Hwy. In addition to being extremely accessible by public transit, there is also plenty of underground parking available at a low hourly rate. This office is also conveniently located near the Burnaby, Coquitlam, and New Westminster border. EFAP client appointments are staggered to protect confidentiality. View the map for this office location.

  • Surrey

    Suite 102C - 7337-137th Street, Surrey BC V3W 1A4

    The office can be accessed from the back of the building. Please push the buzzer to enter the building and there is a waiting area inside. View the map for this office location.